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Academic Computing & Networking: Services
Academic Department Support
(Extended Support)
Accounts
Blackboard
Facilities & Resources
Getting Started
Networking
Printing
Security
Software
Telecommunications
Trailhead
Training
Video Conferencing
Virus Protection
Web
Academic Department Support
Our Mission
Academic Department Support (ADS) is a group within the Academic Computing and Networking department (AC&N) that provides computing support services to many academic departments. (This group has previously been known as Extended Support.) The scope of ADS includes support and services for desktop and workstation computers, teaching labs, department file, print and application servers, and some services. Support for enterprise-wide services such as network, email, World Wide Web, Blackboard, and other network based applications is provided by other groups within AC&N.
For a full declaration of how these services are intended to work within the institutional framework, please see our document Customer_Service_Level_Understanding.htm. (Click here for pdf format Customer_Service_Level_Understanding.pdf.)
How to Request Support
The best way is to fill out a request form at http://helpdesk.mines.edu. On campus you can enter just "helpdesk" into your browser to get to the same place. Fill out this form and submit. The quality of the information you provide will enhance our ability to meet your needs. For guidelines on the information to include, please see our document Customer_Template.htm. (Click here for pdf format Customer_Template.pdf.)
A telephone system is under development. You should avoid using the traditional email approach of sending email to xx-support@mines.edu, where xx is a two letter department code, because this will result in your request being re-entered and unnecessarily delayed.
In order to best serve all of our users, we must ask you to please use these systems, and not ask for help ad hoc when you see a support person in the building. We are trying to give everyone their fair share of attention by organizing our work appropriately, and it is just not fair to have someone cut in line. We will make every effort to prioritize work appropriately.
Who is Eligible for Support
Support is currently provided to the following departments:
Chemistry and Geochemistry
Economics and Business
Engineering
Environmental Science and Engineering
Geology and Geological Engineering
Library
Mathematical and Computer Sciences
Metallurgical and Materials Engineering
Mining Engineering
Physics
This includes faculty, staff, and students insofar as they are using department provided resources such as teaching labs and desktop workstations.
Send questions and comments to support@mines.edu
Wednesday, 24-Aug-2005 17:30:34 MDT