CSM Academic Computing & Networking: Getting Help

 

CSM Academic Computing & Networking (AC&N) offers several sources for help with computing issues:

[Note: Academic Computing & Networking is a full-service facility during the normal working hours of 8:00 a.m. through 5:00 p.m. on Monday through Friday. Beyond these hours, limited services are available.]

• Browse the AC&N website:
  For a wide variety of links concerning all aspect of Mines computing, see the main CSM Academic Computing & Networking website (http://www.mines.edu/academic/computer/).


• Search the AC&N website:
  Use the AC&N "Web Search" tool at the top of most AC&N web pages, or via the AC&N Search page (http://www.mines.edu/academic/computer/search/).


• Search the AC&N FAQ database:
  Use the AC&N FAQfinder search tool (http://www.mines.edu/academic/computer/faq/) to find common computing related issues. (There is a link to the FAQfinder interface on most AC&N web pages.)


• Browse Guides & References:
  The AC&N Guides & References (http://www.mines.edu/academic/computer/docs/) include a wide range of topics. Example topics are: setting up your POP mail client, configuring a dialup connection to the CSM modems.


• Pick up Quick References Guides and handouts:
  Quick Reference Guides and handouts on paper are available at the Computing Center Front Desk (CT156A).


• Central Computing Support Requests:
  Open a ticket at http://helpdesk.mines.edu for Central Academic Computing & Networking related requests such as issues related to your email account; CSM Webmail; CSMCC accounts; or CTLM labs, computers or software; or web pages that are served by www.mines.edu.


• Academic Department Support Requests:
  • See the Academic Department Support website (http://www.mines.edu/academic/computer/depttechsupport/).
  • Use the Academic Department Support Request Form (http://helpdesk.mines.edu/) for Academic Department related support requests such as problems related to a department computer lab or desktop computer support.
  
  
• Visit or call us:
  Visit the Academic Computing & Networking Front Desk (CT156A) or call at (303) 273-3431. Support staff and student consultants are available to assist with computing related issues.

Note: Academic Computing & Networking is a full-service facility during the normal working hours of 8:00 a.m. through 5:00 p.m. on Monday through Friday. Beyond these hours, limited services are available.

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Questions and comments -- open a ticket at http://helpdesk.mines.edu
Monday, 20-Aug-2007 10:13:22 MDT