 
| ||
|
| ||
Academic Computing & Networking: Services
Academic Department Support
(Extended Support)
Accounts
Blackboard
Facilities & Resources
Getting Started
Networking
Printing
Security
Software
Telecommunications
Trailhead
Training
Video Conferencing
Virus Protection
Web
Services for Students
All Documents on this web site require Adobe Acrobat Reader. If you need Adobe Acrobat, download it for free. Please print these forms, fill them out and then submit them to the CSM Telecommunications Department.
Sign-up and Instruction Forms
Mines Park Service Request Form file size(16KB) This is for Mines Park residents to request Telephone Service and Voicemail.
Mines Park Disconnect & Check-Out Form file size(18KB) This is for Mines Park residents to check-out and discontinue telephone services.
Residence Halls and Weaver Towers Service Request Form file size(16KB) This form is for Residence Hall and Weaver Towers residents to request long distance service.
Telecom Service Options
Residence Halls
A private phone line, telephone and local access are provided to each residence hall room as part of Residence Life’s services to our students. The CSM Telecommunications Department services all campus telephone lines. To dial another campus phone, simply dial the four digit extension number. A “9” must be dialed to access an outside line. Please note that the Denver metro area has ten-digit dialing and you must include the area code, currently 303 or 720, when placing a local call.
The one exception to both of these requirements is the 911 emergency access number, which is always a direct-dial number. The campus telephone system also sends the ANI (Automatic Number Identification) and location information to the PSAP (Public Safety Answering Point). In this case, the City of Golden 911 dispatcher is notified whenever a 911 call is placed from any campus telephone. Students are welcome to bring their own telephone equipment. Caller ID is included but students will need to bring or purchase their own Caller ID box.
CSM has four direct exchanges within the telephone system:
303-273-3000 through 3999 (Administration/Faculty/Staff)
303-384-2000 through 2999 (Administration/Faculty/Staff)
303-869-5000 through 5999 (Mines Park, Fraternities and Sororities)
303-215-6100 through 6539 (Residence Halls)
Long Distance Options, Service and Rates:
CSM Telecommunications provides long distance service at a competitive rate to Residence Hall students and Mines Park. Domestic long distance rates are $.05 per minute, 24 hours a day, 7 days a week. If you need international rates, check the CSM International Rates Site
The CSM long distance card may be used from any campus telephone. Detailed instructions on how to activate the card and place calls are printed on the back of the card. Charges are billed to your student account and you will receive a detailed statement of calls made each month. If you do not receive a card upon check-in, and would like to utilize this service, please print and complete the CSM Services Request Form and bring it to the Telecommunications Office between the hours of 7:30 am and 4:30 pm
Unlike commercial pre-paid phone cards, there are no surcharges for using this service; you pay only for the time you use on the calls you make. There will be an estimated credit limit of $150 per month; you may request an increase or decrease in this limit at the CSM Telecommunications office and you may discontinue the service at any time.
Access to alternate carriers is available through toll-free (800, 877, 876 or 888) numbers provided by the alternate long distance carrier along with the appropriate instructions.
Residence Halls - Using Your Single Line Telephone
Dial Local Calls: Lift handset, dial 9 + Area Code + local number.
Dial Long Distance Using CSM Seven Digit Code: Lift handset, dial 66 + seven digit code, wait for a dial tone, dial 9 + 1 + long distance number.
Dial International Calls Using CSM Seven Digit Code: Lift handset, dial 66 + seven digit code, wait for a dial tone, dial 9 + 011+ country code + city code + number.
Call Waiting Activation: Lift handset, dial *2, hang up.
Responding to Call Waiting: You will hear 2 quick tones during your conversation. To answer the incoming call, initiate a Switchhook flash to put the first caller on hold and take the incoming call. Switchhook flash to alternate between callers.
Call waiting Deactivation: Lift handset, dial **2, hang up.
Service problems, information and questions: If you have service problems, contact your floor RA. For telephone, long distance and voicemail information or questions, contact CSM Telecommunications Center at 303-273-3122.
Frequently Asked Questions
Question: I want to use another long distance company. Can I have my long distance carrier changed on my phone?
Answer: Access to alternate Long Distance Carriers is now provided via, 800, 877, 876, or 888 numbers. Your alternate long distance carrier should provide these numbers. You must then follow the alternate carrier's instructions for placing your calls.
NOTE: You may set up an account with an alternative carrier using your home address and home telephone number. You may *not* use your residence hall room telephone number.
Question: I was trying to make a call and the 911 emergency operator came on the phone and asked what my emergency was. Then the CSM police showed up. Why?
Answer: Anytime you miss-dial 911, the 911 emergency operator will come on the line. It is very important for you to stay on the line and tell the operator that you do not have any emergency. You then need to dial CSM Campus Police at 3333 and tell the dispatcher that you do not have an emergency. Otherwise, a CSM Police Officer will be dispatched to your room.
Question: How do I dial local calls?
Answer: Lift the handset, dial 9 + Area code + local number.
Question: How do I make long distance calls?
Answer: Lift the handset, dial 66 + Seven digit code (you'll get a dial tone). Dial 9 + 1 + Long Distance number.
Question: How do I make international calls?
Answer: Lift the handset, Dial 66 + Seven digit code (dial tone) Dial 9 + 011 + country code + city code + number.
Question: How do I respond to call waiting?
Answer: Hear 2 quick beats during conversation to answer new call, Switch hook flash (first caller is put on hold) talk to incoming caller (Switch hook flash to alternate between callers.)
Question: How do I deactivate call waiting?
Answer: Lift the handset, dial **2, hang up handset.
Question: How do I activate call waiting?
Answer: Lift the Handset, dial *2, hang up handset.
If you have questions, comments or concerns please open a ticket at the Mines Help Center.
Wednesday, 19-Mar-2008 08:57:07 MDT