Training Solutions Seminar July 23-24, 2002 Golden, Colorado POST-SEMINAR SUMMARIES AND INFORMATION

Work Group Summaries

Underground Coal

• How do you evaluate the effectiveness of training and training materials?
  • Follow-up observations
  • Pre- and post-tests
  • Monitor statistics - mine specific data used
  • Who use?
  • Better ways to do this?
  • How handle huge turnover?
  • Ask miners for input
• How do you decide what to include in training sessions?
  • Loosen mandated times
  • Target toward performance rather than standards
  • New miners; experienced miners different
  • Language can be a barrier
  • Literacy can be a barrier
  • Need more hands-on training; out of classroom and at workplace
  • Games help atmosphere
  • New people don't have fundamental skills (tools, etc.)
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • Emergency response using throw-away SCSRs
  • Hands-on use of fire extinguishers
  • Mock accidents - responses observed and critiqued
  • Work aids (cards: maintenance, safe job procedures)
  • Accident prevention training (highway patrol)
  • Visual inspection
  • Practical performance based
  • Don't overload experienced miners, who are very busy and productive
  • Maintenance training programs by maintenance manager
  • Skill enhancement training
  • Walk from session to session (freshen up)
  • Do hands-on training after lunch
• What do you still need to make a truly effective training program?
  • Change regulations; make performance based; flexible
  • More train the trainer
  • More inspectors as trainers
• If you could provide input to government about safety training, what would you say?
  • Reciprocity between states for certifications
  • More representation of mines and miners when rules written

Surface Coal

• How do you evaluate the effectiveness of training and training materials?
  • Evaluation form
  • Talk to trainees later informally - supplement
  • Check sheets for specific equipment training (few weeks later)
  • Different ones for different topics
  • Critique by trainees
  • Standardized tests for some topics
  • Observations
  • Oral tests
  • Written tests
  • Feedback from trainees after 1 to 2 months
  • Monitor accident statistics
  • Use task-specific measurable outcomes
• How do you decide what to include in training sessions?
  • Focus on specific tasks
  • Using accident statistics to frame topics
  • Use accidents to provide narrative or history
  • Use everything we can get; overheads less now
  • Use scenarios or games for interaction
  • Computer-based training
  • Use regulations in certain topics
  • Use fatalgrams, as appropriate; relate to near misses
  • Hands-on practice (fire extinguisher, SCSR)
  • Use outside experts
  • Use study guide for each topic; with fill in the blanks; give history of training, too
  • Specific handouts summarizing the topic
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • Equipment simulators (expensive but effective)
  • Crew trainer on work crew
• What do you still need to make a truly effective training program? AND If you could provide input to government about safety training, what would you say?
  • Consistency among inspectorate and training specialists
  • Need flexibility for different types of miners, how satisfy training
  • Help to simplify documentation; especially over time
  • Place to go to SEE all training materials, to pick and choose
  • More videos, training materials: blasting, electrical hazards, mounting and dismounting large vehicles, driving in pins in bucket teeth, slips and falls, handling materials

Sand, Gravel, Stone & Cement

• How do you evaluate the effectiveness of training and training materials?
  • Employee evaluation sheet (of course)
  • Test by topic
  • Verbal test
  • Performance evaluation, audit
  • Written scenarios
  • Field audit, observation
• How do you decide what to include in training sessions?
  • Regulation
  • Accident and citation history
  • Near misses
  • Ask supervisors
  • Ask MSHA
  • Training evaluation results
  • Management edict
  • Policy or regulation changes in company or Federal law
  • Inspection report evaluations
  • Safety Committee input
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • Added film on Lou Holtz re: teamwork
  • Increased hours to 16 in annual refresher
  • Go through scenarios using MSHA and OSHA standards
  • Company thought about 12 one-hour periods; employees wanted 8 hours (get away from noise, etc.)
  • Supervisor as instructor for awhile
  • One tailgate session per month; reinforce annual refresher training
  • Two 4-hour sessions plus one hour per month; each department presents the monthlies
  • Developed a contractor 4-hour training program
  • Re-enactment on PowerPoint
• What do you still need to make a truly effective training program?
  • More time
  • On-line library
  • More training materials
  • Industry-specific training materials
  • Want MSHA related materials for mining, not used OSHA stuff
  • Educate management on loss control
• If you could provide input to government about safety training, what would you say?
  • Shift emphasis from underground coal and metal/nonmetal
  • Consistent training regulation enforcement
  • More equal treatment of all stakeholders
  • Better inspector training on everything
  • Eliminate Federal-state adversarial relations
  • More consistent regulations throughout DOL, e.g., noise, dust, fall protection
  • Enhancement effectiveness of EFS, e.g., more people, more funding, more training

Metal Surface & Underground

• How do you evaluate the effectiveness of training and training materials?
  • Observation of trainers (in situation)
  • Evaluation form - ask trainees
  • Test-exercises, reviews (true/false, multiple choice)
  • Verbal tests, games that test knowledge
  • Accident-injury statistics
  • Work place inspections
  • Specialized trainers, specific to department, with oversight reporting to department head
  • Schedule matched to operations
  • Evaluation participation/discussion after training
  • Use your own miners
• How do you decide what to include in training sessions?
  • Choosing materials
    • Personally reviewed
    • Ask trainees
    • Pre-test with safety department
    • Target to specific problems
    • Plan for known hazards (heat, lightning, etc.)
    • Materials [language] must match audience
  • What to include in training sessions
    • Ask miners (supervisors collect it)
    • Professional evaluators to get information on specific accident types and build training materials from that information
    • Equipment manufacturer training methods/materials
    • Get online; from catalog
    • MSHA/NIOSH stuff
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • Video on fire fighting and evacuation (DVD and websites too)
  • Near miss program, including off shift and off property; get families involved; not punitive; keep anonymity
  • Lesson type accident; lessons learned from real accidents
  • Back-lit board of employees pictures
  • Family pictures in travelways
  • Zero and beyond - monthly meeting with spouses
  • "John Bunch" memorial; use someone who is admired, respected, credible for name
  • 3 on 6: safety, HR, invite 6 people to give input on getting to zero
  • Catch someone working safety - award
• What do you still need to make a truly effective training program?
  • More better stuff
  • Photos from real accidents; library/repository; good, bad and ugly pictures
  • Stories/narratives of accidents; near miss stories; use video to capture lessons learned
  • Interactive CDs on specific task safety
  • Computer technology for younger miners
• If you could provide input to government about safety training, what would you say?
  • Tell us a story
    • Provide resources for those who can't afford them
    • Help companies comply
    • Be cooperative, not so regulatory
    • Health materials
    • Simplicity-regulations are boring to each
    • Consistency - inspectors need to be consistent
    • Coordinate and learn from other countries
    • Look at mandate for 8-hour refresher: too restrictive, needs to be flexible to be relevant
    • Surface haulage training (include conveyors)
    • Central library
    • Virtual library
    • Surface mining 101
    • Update existing safety materials
    • Get accident statistics up to date
    • MSHA website is excellent

Non-Metal Surface & Underground

• How do you evaluate the effectiveness of training and training materials?
  • Follow up contact with trainees
  • Use survey
  • Quizzes and documentation
  • Use hourly miners as trainers - experts
• How do you decide what to include in training sessions?
  • Discussions of current, local problems
  • Pictures from fatalgrams
  • Some taking pictures, pinpointing hazards in classroom
  • Have senior management come to kick-off training
  • Walk people through another part of mine
  • Walk-throughs with supervisor, safety committeeman
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • Latent imaging good
  • Change time requirements on topics; flexible
  • More creative on how offering training; ask people
  • Games are good with some employees; general simulations seem like mining equipment
• What do you still need to make a truly effective training program?
  • Western training center
  • Western library - distribution center (Salt Lake City, CSM, NIOSH-SRL)
  • Use miners as trainers
  • Use external trainers from college, power company, etc.
• If you could provide input to government about safety training, what would you say?
  • Concentrate on mines with the problems
  • Insurance rates reflect safety record???
  • Want Tech Support back
  • Conflict of interest concern: inspector returning to former mine where worked

State Grants & Contracts

• How do you evaluate the effectiveness of training and training materials?
  • Relevance of materials
  • Written evaluation forms; leave space for comments; break up to end of sessions; ask for negative feedback too
  • Verbal feedback: what liked, what didn't
  • Verbal quizzes for instant feedback
  • Written exams; individually or group (especially with language barrier)
  • Does instructor get invited back?
  • Comparison of accident rate and citations before training and a year later
  • Demonstration of skills taught
• How do you decide what to include in training sessions?
  • Accident and citation rate
  • Pre-training sessions with operator
    • Identified needs
    • Concerns
    • Hazard ID (photos, etc.)
    • Site visit
  • Never repeat the same training session
  • Review class objectives and solicit feedback
  • Review new regulations, standards to assist in understanding and compliance
  • Ripoff and duplicate: use anything of quality available
• Have you made any interesting (or exciting) changes to your training program this year? Will you share it?
  • "Stop the Knock" video by Missouri Highway Patrol
  • Training stations with groups mixing computer/video/hands on training; move along; mix it up
  • DazzleMax Software: put your own pictures, maps, etc. into program and add questions, move on as questions are answered correctly
  • Hands-on techniques
    • Lock-out, tag-out board
    • Impaired exercise (Fatal Vision Goggles)
    • Fall protection donning/doffing
  • Games: Safety Regulation Football, Safety Pursuit (Wyoming), Jeopardy (MTU version on MSHA website)
  • Share training with operator presenters
  • Powered Haulage 8' Jump: use fatalgrams, put person in chair and ask them to leap 8 feet out of chair (can't clear moving vehicle)
• What do you still need to make a truly effective training program?
  • Management buy-in; lead by example
  • Sharing/networking: ideas, materials, techniques
  • More information from MSHA to contract trainers
  • Resurrect MSHA Regional Instructor Training seminars
  • MSHA Academy clearing house, including non-MSHA titles available from State Grantees or private sources willing to share
• If you could provide input to government about safety training, what would you say?
  • Promulgate Part 48, subpart C: what contractors need to know
  • Better communication and cooperation between MSHA catalog and Web
  • Need more money for State Grants
    

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