A new and improved Mines Help Center is coming soon!

Mines Help Center (“the Helpdesk”) is moving to an entirely new system in early 2019.

When operational, the new Mines Help Center will be the place for online help with your technology issues, project-management requests, and frequently asked (tech) questions.

Watch this page — and other resources like the Daily Blast — for more information as the new, more powerful, and beautiful Mines Help Center takes shape.

 

 

Some background

Why are we making changes to the Mines Help Center system? The current system is old and does not have the functionality of the new system now under development. The old system can be cumbersome and requires a lot of manual intervention. Thus, the decision was made to move to a new system. The benefits the new system brings include:

  • Getting your request/issue to the right place/person faster
  • Capturing the right information, up front, to reduce back and forth emailing to clarify the request/issue
  • Automating processes through workflows to have less manual intervention
  • Having the ability to see and interact with your tickets though the Client Portal

While we are starting with CCIT Services, the eventual goal is for the portal to be “one place to go if you need something” at Mines.