Information Technology

Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.

Search CCIT
Including FAQfinder

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the CCIT Technology Support Center for hands-on help.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.

In Person: Visit the Technology Support Center (TSC)

Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

Call us: Phone Support

Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Search our FAQfinder database of frequently-asked computing questions.

Verify Email from CCIT
In order to reduce email fraud and phishing attacks, official emails sent to the campus by CCIT are published on the Email Verification page (https://mines.edu/ccit/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from CCIT before taking any action. NOTE: CCIT staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.

IT Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other CCIT support options would you like to see? Let us know.

News & Outages

Ready? Set? Don’t forget your Mines password!

Mines MultiPass Account Recovery PSA Dear Mines Community, At some point you may forget your Mines MultiPass password. I want to save you a trip or phone call to CCIT. The campus Identity Management system (IDM) which was introduced to campus in March 2015, has a...

21 March 2019 (5:30-7:30 pm) :: Banner Production Systems Outage

The CCIT Enterprise Systems group will perform an Oracle parameter update and patching, and apply Financial Aid Pell patch 8.34.1.4, on Thursday, March 21, 5:30 – 7:30 pm. Banner (Admin, INB and SSB), BEIS, TEM and Workflow for Chisel and ODSD/Cognos will be...

Tuesday, 16 April 2019 (10-10:30 pm) :: Helpdesk Outage

TeamDynamix will perform infrastructure maintenance in an unplanned maintenance window Tue 4/16/2019 10-10:30 pm MT. As a result, Mines Help Center (the "Helpdesk") will be offline during this time period. We apologize for this unplanned interruption and thank you for...

9 April 2019 (midday to 2 pm) :: F5 DEVELOPMENT Server Outages

Updates will be applied Tuesday, April 9, to the F5 development servers. The maintenance window starts at midday until about 2pm. Only users of the development (not production) servers will be impacted by this. Most members of the Mines community will not notice the...

9 May 2019 (5:30-8:30 pm) :: Banner Outage

CCIT Enterprise Systems will be applying time-sensitive Oracle patches. As a result, Banner 9 Admin, Banner 8 INB, Banner 8 Self-Service through Trailhead, BEIS, BDM, TEM, Workflow, UC4, e~Print, ODS/Cognos and Trailhead will be unavailable during this time. --CCIT...