On-Campus Quarantine and Isolation Parent Guide
This guide is intended to answer many of your housing-related questions as they pertain to your student’s quarantine or isolation directive in an on-campus building.
Please note that every situation varies. The COVID Response Initiator Team (CRIT) provides quarantine/isolation directives that follow county, state, and CDC guidelines in order to maintain a safe and healthy campus community. Students are provided with information on why they have been directed to quarantine or isolate, and can follow up with their CRIT case manager for more information.
Every student directed to quarantine or isolate has been sent the information shared in this guide, as it relates to their individual quarantine or isolation status. Students have been directed to email RLCR@mines.edu or respond to their CRIT case manager with additional questions or concerns.
CRIT provides a lot of information to students detailing why they have been directed to quarantine or isolate and for how long, and is able to answer additional questions or address any concerns that your student may have. If your student is unsure of their directive, timeline or testing expectations, or have other Q/I directive or testing-related questions, please encourage them to reach out to their CRIT case manager for answers, or look in their email for the communications sent to them by CRIT.
Isolation/Quarantine Directives – Overview
Why My Student?
Isolation – Your student may be directed to isolate by the COVID Response Initiator Team because they have tested positive, and/or are at an elevated risk of developing symptoms, if they haven’t already, and being contagious to others. They must stay away from other people while they check for symptoms, or if they have already started experienced symptoms after being a close contact to someone who has tested positive.
Quarantine – Your student may have been in close contact with a person who tested positive for COVID-19. That puts them at an elevated risk of contracting the virus and becoming contagious to others. They must stay away from other people while they check for symptoms.
Isolation – The length of time a student needs to isolate is at least 10 days. CRIT will provide your student with guidance on what their timeline is and why, based on their individual situation.
Quarantine – The length of time a student needs to quarantine is at least 14 days after the last time they were exposed to COVID-19. That’s how long it can take for them to develop the infection after being exposed, AKA the incubation period. CRIT will provide your student with guidance on what their timeline is and why, based on their individual situation. Students are not permitted to resume normal activity until CRIT gives final approval.
Will My Student Be Tested?
If your student has received a positive test, they will not be asked to test again and will be required to isolate for at least 10 days. If they have received an inconclusive test or are symptomatic and considered “probable” for having the virus, CRIT will work with them to provide guidance on when they should schedule their next test. If your student is considered a close contact and directed to quarantine, CRIT will advise when your student should schedule their next test, and they may be required to test more than once during their time in quarantine as they could be carrying the virus even if they aren’t showing any symptoms.
Additional Testing FAQ’s
Will my student take a second test to see if it was a false positive?
No. The type of tests administered by our campus testing partner (nasal swab PCR) are very accurate and have an extremely low possibility of being wrong. Once a student receives a positive test result, they will be required to isolate for at least 10 days.
Can my student receive a negative test and not have to quarantine?
Unfortunately, students cannot test out or shorten their quarantine period by testing negative. A negative test result does not completely rule out them being infected with COVID-19. If they test negative, this means the virus was not detected at the time the specimen was collected. It is still possible that it was very early in their infection and they could test positive later.
Will My Student Be Asked to Relocate?
Depending on the situation, your student may be asked to relocate to a temporary room to complete their quarantine or isolation period. CRIT will work with the Residence Life COVID Coordinators to determine where the impacted student will complete their quarantine or isolation directive, and Residence Life will provide further support, guidance, and (when necessary) moving instructions for relocation to a temporary housing assignment. CRIT will advise students living in fraternity or sorority houses and will collaborate with Fraternity and Sorority Life staff.
Please note that your student may not be permitted to return to their permanent housing location until everyone there (i.e. all roommates or quarantined hallmates) are released from their directives. CRIT will inform your student if they are allowed to resume normal activity but must stay in the temporary space longer, or if they will need to move to another space in the interim until they can return to their permanent rooms.
Can My Student Come Home?
Mines strongly recommends that students remain on campus to complete their quarantine or isolation. The intention of these directives is to reduce the possible transmission of COVID-19 to others, and we want to limit the possibility of students taking the virus home to their family or community members who might be more vulnerable to the virus.
That said, students are permitted to move off-campus temporarily. If students do decide to go home, they must respond to their CRIT case manager via their Team Dynamix ticket in their email. CRIT will then provide further guidance to the student on how to protect others in their household, and on steps they will need to take before being allowed to return to campus.
Additionally, if students decide to go home, they will be required to stay there for the duration of their quarantine or isolation period. They cannot go back and forth between home and campus. CRIT will provide information on what is needed before they will be permitted to return to classes and to their permanent rooms. Students cannot return to campus without CRIT approval.
Student Health and Wellness
Monitoring for Symptoms
An important part of quarantine or isolation is for your student to regularly monitor their health and watch for symptoms consistent with COVID-19, such as:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea, vomiting, or diarrhea
If your student needs a thermometer, they can reach out to RLCR@mines.edu and one will be delivered to their door. If your student starts to develop symptoms, they should reach out to CRIT. If they need a health care provider, students can contact the Student Health Center at 303-273-3381 for further guidance. After hours, all Mines students have access to AHP Live tele-health. Instructions are available at mines.edu/student-health. In an emergency, students should call 911.
Mental Health and Wellness
We understand this can be a very stressful time for your student and we want to make sure they are tending to their mental health with the same care as their physical health. Here are a few resources available to your student:
Mines Counseling Center – Offers many virtual services, including drop-in Zoom office hours, wellness seminars, and Mindful Mondays meditations.
Student Rec Center – Has all sorts of free virtual fitness classes, and information for trails and outdoor activities close to campus if your student has been provided a designated exercise time.
YOU@Mines – An online wellness resource with relevant articles and tips for succeeding in virtual/remote classes and staying connected while isolating or quarantining.
Mines CARE – In a mental or emotional health emergency, students or family can submit a CARE form and a member of the Mines CARE team will reach out to assist.
Virtual Care Kit 2.0 – A good resource with a variety of care ideas, created by the Mines Counseling Center.
Residence Life Staff – Students can reach out to their RAs for additional support and to ensure they stay virtually connected with their fellow hallmates/suitemates while they are temporarily away.
My Student Has Been Directed to Move…Now What?
Some students may be permitted to remain in their current housing assignment, in which case a move is not necessary. Others may be required to complete their quarantine or isolation directive in a temporary location for their health and safety and for the health and safety of others.
Step 1: CRIT provides the student’s quarantine or isolation directive, and will work with Residence Life to determine whether a move needs to take place.
Step 2: CRIT will email the student informing them of their directive, and will state whether the student will need to temporarily relocate.
Step 3: The Residence Life COVID Coordinators will email and, in some situations, call the student about the relocation. The email will include the location of the temporary room, moving instructions, and a list of items students should pack in order to be prepared to stay away from their permanent room for the duration of their Q/I directive.
Residence Life will provide a red bag in the room that includes sheets for the bed, a thin blanket, and towels. Checkout instructions, room keys, hand soap, and a reusable cup will also be waiting inside the room. The room will be furnished with a bed, desk and dresser, but students should anticipate moving into an otherwise empty space and pack accordingly. Students should bring minimal belongings, including:
- Pillow and blanket or comforter (linens and towels will be provided)
- Clothing and toiletries for two weeks
- Laptop or other technology for classes and power cords/charges
- Cell phone and charger
- Blastercard and keys
- Prescription medications
- Wallet, and other valuables such as passport, money, documents
- Any books or other academic materials they will need to continue courses remotely
- Personal entertainment or self-care items, such as books, journals, art supplies, games
- Snacks (if desired)
- Personal water bottle or cup, cutlery, and plate/bowl or disposable items, etc.
- If moving into a room with a kitchen space without a meal plan, basic cooking/cleaning utensils will be needed
If they are able, students will be asked to move themselves to their new room assignment (walking, driving, etc.). Mines can provide students with a rolling cart to move their own belongings, if applicable. If a student requires transportation, they may drive their own vehicle.
When moving, the student must wear a mask and be careful not to touch any surfaces or come into close contact with any person. If a student is unable to move themselves, Mines may transport a student’s belonging on their behalf. In some cases, Mines may utilize local hotels for students who need to quarantine. Students should respond to RLCR@mines.edu if they have any questions or concerns regarding their relocation.
Attached to the moving email is a PDF of the student’s individualized quarantine or isolation guidance, which contains much of the information provided in this guide. It also contains important contact information for your student in case of an emergency.
If the student is relocating to Maple Hall, 1750 Jackson or Weaver Towers from a different building, they will also be sent in the same email detailed instructions on how to find their temporary room and where to enter the building. Students directed to quarantine or isolate are not permitted to go through the main lobby areas.
Resident students in isolation or quarantine will be expected to stay in their rooms as much as possible until the prescribed period is over. Additional guidance will be provided to each student, but generally, the following will also apply:
- Students in isolation are directed to remain in their isolation space for the full duration of their isolation period. Meals will be delivered to their room door. Isolation rooms have their own bathroom. Students may be placed in shared isolation suites with other students and should expect to be notified if someone else is joining the suite/room with them. Due to limited spaces for quarantine and isolation, students not at risk of exposing each other (such as confirmed positive students) might be permitted to house together temporarily.
- Students in quarantine will be required to pick up their meals during specific meal pickup times, and will also be provided with a designated Exercise Time. Students are only permitted to leave their rooms during these windows of time and are expected to follow the listed policies for their own health and safety and the health and safety of others. These times are found in the email and attachment(s) sent to them by Residence Life.
- Guests or other visitors will not be allowed during the period of isolation or quarantine. No guests are permitted in the temporary rooms, even if the student is released and is waiting to return to their hall.
- When a student quarantining in a residence hall with communal bathrooms (i.e. floor-wide quarantine) must leave their room for any reason, such as using the bathroom, they must wear a mask and wash hands with soap and water (or use hand sanitizer) before and after leaving their room.
The Mines CRIT team will provide each student with the specific date when their isolation or quarantine period will end and will follow up with them to confirm the date and check on how the student is feeling. Additional guidance will be provided regarding procedures to vacate their isolation/quarantine room and move back to their original room.
Expectations, Instructions & Resources
Expectations of Students in Quarantine or Isolation
Isolation – Resident students in isolation may not leave their rooms until the prescribed period is over. If they are in a shared isolation suite with other students, they may interact with the students placed within their suite, or their roommates if they were not relocated. The suite door must stay shut at all times, except in the case of grabbing food or packages left outside the door. Students in isolation are not permitted an Exercise Time due to the risk of them being contagious with COVID-19. No guests or visitors are permitted during this time.
Quarantine – Resident students in quarantine may not leave their rooms, except in the case of picking up meals or leaving during a specified Exercise Time, until the prescribed period is over. When they must leave their room for any reason, they must wear a mask, and wash hands with soap and water, or use sanitizer, before and after leaving their room. Students must maintain a 6-foot distance from others and are not permitted to linger in the hallways or go through the main lobby of the building. No guests or visitors are permitted during this time.
Academic and/or Personal Support
Mines Student Life will notify instructors that your student will not be able to attend classes or labs in-person during their quarantine or isolation period. Faculty have been asked to work with students to ensure they can continue to contribute to and progress in their classes and complete any exams or assignments remotely, or reschedule any course components that cannot be accommodated remotely. Since most classes are also accessible remotely, students should be able to participate virtually as they are able.
We still encourage students to reach out to their professors themselves to ensure they are prepared for completing courses virtually. If students are hospitalized, or simply too ill to participate fully in remote classes, they should notify their faculty and request to make up any missed coursework, lectures, assignments or exams. If they encounter further difficulty, need guidance or have substantial personal challenges or support needs, they should reach out to email@example.com or submit a request at care.mines.edu.
Professors have been instructed to not require printed materials during your student’s time in quarantine or isolation. However, if they have an urgent printing need they can email RLCR@mines.edu with the request.
If your student has already placed an order at the campus bookstore (ex. textbooks, necessary supplies) they can email RLCR@mines.edu for assistance in having the item delivered to their room. Students are not allowed to enter other campus buildings during this time.
Mail & Packages
Mail will be held for your student while they are in quarantine or isolation, except in the case of care packages and medically or academically necessary items. We discourage students from ordering online, but they can request having needed packages or care packages from family and friends delivered to their door. All packages must be sent to their permanent address, even if they have been relocated to a temporary room. When the student receives the email stating their package is ready for pickup, they must email RLCR@mines.edu requesting the package be delivered to their door. In the email they should include the desk it is located at, and the room they’re requesting the package be delivered to. Students are NOT permitted to go to the front desk themselves.
If you would like to drop off a care package for your student, please email RLCR@mines.edu to coordinate the drop-off and ensure your student receives the package. You will not be permitted to enter the residence halls.
If your student has a meal plan, meals will be provided by Mines Market and will not impact their Munch Money or Meal Swipes. If your student does not have a meal plan, they have the option of receiving these daily meals at an $18 daily rate, charged to their student account. Additional recommendations or resources for meal or grocery delivery can also be offered, or a Rock meal plan may be purchased. Your student will work with the Residence Life COVID Coordinators to determine what option is best.
In order to better serve the Mines community amid fluctuating numbers of students in quarantine or isolation, we allow students in quarantine to pick up their meals from a designated pickup location on the Elm Hall Mezzanine. Directions and instructions are included in the initial quarantine email from Residence Life. Students in isolation will have meals delivered to their suites as they are not permitted to leave due to their contagion risk. Exceptions may also be made in circumstances where there is a need for a quarantined student to have a meal delivered. Students are encouraged to reach out to RLCR@mines.edu with any questions or concerns regarding meals.
Meals will be delivered/available for pick-up three times per day on weekdays: breakfast 7:10-8 am, lunch 11:10 am-12 pm, and dinner 4:10-5 pm; and two times per day on weekends: brunch 10:10-11 am and dinner 4:10-5 pm. Please allow for an additional half-hour should numbers fluctuate unexpectedly. Students should email RLCR@mines.edu with any dietary needs or restrictions, or if they have concerns regarding the pickup times. In situations where roommates or an entire cohort are quarantined (ex. the entire hall is quarantined), students will be permitted to have fellow quarantined roommates/suitemates/hallmates pick up their meal for them if they have a time conflict.
Students are encouraged to provide feedback on their meals by emailing RLCR@mines.edu. They will also receive a weekly check-in email which will include a link to a dining survey.
Quarantine – Students in quarantine are required to dispose of trash in the nearest dumpster during their designated Exercise Time, or on their way to pick up meals. They should email RLCR@mines.edu with any questions or concerns, or if they need more trash bags. Students are not permitted to go to the front desk to request more bags.
Isolation – Students in isolation are not permitted to leave their rooms. As such, if their trash bins become full, they must leave the bins in the hall outside their suite door in the morning on weekdays for custodial to collect. Trash will not be collected on weekends. Students should email RLCR@mines.edu with any questions or concerns, or if they need more trash bags. Students are not permitted to go to the front desk to request more bags.
Students living in a private suite, such as in Maple Hall, Weaver Towers, Mines Park, or 1750 Jackson, will not have custodial enter their rooms during their quarantine or isolation period. Students may request additional cleaning supplies or toilet paper by emailing RLCR@mines.edu.
For students living in communal buildings such as Elm Hall, Spruce Hall, or the traditional halls, the Mines COVID Cleaning Crew will clean and sanitize the hallways and bathrooms every day. Residence Life will provide students with this daily time frame, so students can remain in their rooms with the doors shut during this time.
All temporary quarantine/isolation rooms are fully cleaned and sanitized before new students are relocated to those spaces.
Students directed to isolate will not be provided an exercise time and must remain in their room for the duration of their isolation period due to their risk of being contagious with the virus.
Students directed to quarantine, due to a lower contagion risk, will be provided with set windows of time, three times per day, that they will be permitted to go outside. This information, along with suggested paths for walking, are included in the quarantine guidance sent to them when they are directed to either relocate or quarantine in place. Students must adhere to the guidelines and rules established in their guidance. Failure to do so could result in the revocation of these privileges. Students are not permitted to enter other buildings and must maintain distance from others at all times.
Students cannot utilize shared laundry rooms during their time in quarantine or isolation. If they have an urgent laundry need, they can contact RLCR@mines.edu about laundry options.
If your student needs to place a work order (i.e. something in the room is not working or is broken) they must contact RLCR@mines.edu for assistance. In the case of an emergency (such as flooding), they should immediately call the RA on-duty. When calling the RA on-duty in this situation, they must notify the RA that they are quarantine or isolation so that the RA can appropriately handle your student’s needs while maintaining their personal safety.
We have a variety of items we can provide for your students during their time in quarantine or isolation, such as trash bags, toilet paper, cleaning products, and more. They should email RLCR@mines.edu with questions or needs.
Student Health Center (SHC) FAQs
IS THE SHC OPEN FOR MEDICAL APPOINTMENTS?
The SHC is open 8:00 am to 4:45 pm Monday through Friday (closed noon to 1 pm for lunch) and will continue to provide care for all eligible students. The center has expanded to provide telehealth services to students residing in the state of Colorado. Should you have urgent medical concerns or questions regarding COVID-19, call 303-273-3381 during business hours.
HOW DO I GET IN TOUCH WITH MY MEDICAL PROVIDER?
A secure message through your medical record portal is the best and most confidential way to communicate with your Provider. To send a secure message, go to Trailhead > Health Portal bubble > Messages > Compose New.
HOW CAN I ACCESS CARE AT THE SHC?
The best way to access care is to call the SHC at 303-273-3381. Once you are connected, their team will triage and provide further guidance for your care. They have expanded their capability to provide tele-health. They offer limited in-person visits at the SHC in an effort to minimize exposure.
HOW CAN I GET A PRESCRIPTION REFILL FROM THE SHC?
Check with your pharmacy first and see if you have refills remaining on your current prescription. If not, have your pharmacy contact your provider or you can request a prescription refill through your medical record portal. To send a secure message, go to Trailhead > Health Portal bubble > Messages > Compose New.
You can also call the SHC at 303-273-3381. Please allow 72 business hours for prescription refills.
WHAT MEDICAL APPOINTMENTS CAN I MAKE AT THE SHC?
The SHC offers telehealth and limited in-person medical visits, prioritizing urgent/acute care visits versus primary care and routine appointments. Your concern/complaint will be triaged and a telehealth or in-person appointment scheduled if appropriate.
HOW DO I GET CARE AFTER-HOURS?
SHC is closed on weekends and on university holidays. If you need medical advice, please access our 24/7 AHP LiveCare telehealth platform or visit a local urgent care or emergency room. More information can be found at the Student Health website.
CAN I GET A REFERRAL?
The SHC can provide referrals for medical specialists. You will need to have a telehealth or in-person visit with an SHC medical provider before a referral is approved. Please call 303-273-3381 to schedule an appointment
WHAT DO I DO IF I HAVE SEVERE SYMPTOMS?
If you are experiencing severe shortness of breath, weakness, chest pain, confusion or your lips are turning blue, please dial 911 or seek care at your nearest Emergency Department.
If you are sick and worried you need medical attention but are not experiencing life-threatening symptoms (see above), please call 303-273-3381 to speak with a medical staff member for further guidance.
Do not travel while sick. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing, and immediately dispose of the tissue. Avoid touching your eyes, nose, or mouth with unwashed hands.
Clean your hands by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60% alcohol immediately after coughing, sneezing, or blowing your nose. Soap and water should be used if hands are visibly dirty.
COVID-19 Email Updates
Parents, families and community members are invited to sign up for the weekly Mines Climbs Together update—an email containing the latest news, resources and reminders related to COVID-19 response activities at Mines.
Facts about Coronavirus (COVID-19)
- U.S. Centers for Disease Control and Prevention
- Colorado Department of Public Health and Environment
- UCHealth (2/27): What you should know about COVID-19 in Colorado