Online Learning: Frequently Asked Questions for Students

The following information is provided as general guidance.  Sometimes situations are unique and require more discussion and problem solving.  DSS is available to consult as needed.  Please email a DSS staff member at for additional assistance.

Is Disability Support Services (DSS) still operational?

For the fall, DSS is operating remotely Monday – Friday, 8 a.m. – 5 p.m.  All appointments and services will be conducted via email, phone or virtually until further notice. The Mines Testing Center is available to support proctored exams that are administered in person or online. The Testing Center is now located in the Green Center, Room 240.

If you have a question or concern, please contact DSS (Phone: 303-273-3297; Email:

I'm taking an online/remote class this semester. How do I get extended time for an online exam?

Students taking online/remote courses should discuss exam accommodations with their instructors so that applicable accommodations can be provided in the online setting (e.g. extended time).  The Mines Testing Center is available to support proctored exams that are administered in person or online for students with disability accommodations. The MTC is not available to support non-proctored exams. DSS is available to consult with instructors and students about unique circumstances.

  • Some instructors may opt for alternative assessments (e.g. essays, untimed exams) which would not require exam accommodations.
  • If your instructor is creating online timed exams, please notify your instructor if you will need extended time. Academic departments are responsible for setting up extended testing time in Canvas.
Does extended time apply for take home exams?

Extended time on exams as an accommodation generally only applies to traditional, time-limited exams.  If your professor decides to offer alternative means of assessment (e.g. essays, non-timed exams, project work), then a student’s extended time may no longer be applicable.  Please communicate with your instructors to discuss exam accommodations in their courses.  DSS remains available to instructors and students to consult regarding specific situations.  

I currently have a volunteer note-taker assigned in my in-person class. Now that class is online, will I still receive a copy of the notes?

Once you have learned from your instructor on how they will adapt the course for virtual instruction, please let your note-taker know if you would like to continue receiving notes. 

You may find that you no longer need a note-taker due to the course design changes. For example, lectures with prerecorded videos that can be watched at your own pace may not warrant the need for a notetaker. On the other hand, some instructors may still opt for scheduled class meetings with real-time communication using Zoom, or another platform.  

Does this affect accommodations related to attendance or modifications to assignment deadlines?

Reasonable modifications to the structure of these accommodations may be needed with the shift to online instruction. Please contact your instructors to discuss any additional barriers presented by changes to the course format. Let DSS know if you need any assistance. 


With the switch online/remote instruction, I anticipate barriers and would like to request new accommodations. What are my next steps?

If you are not currently registered with DSS, please request accommodations through the online application found here.

If you are a DSS-registered student, please email for assistance.