MAPS is Moving to TeamDynamix

on October 14th!

 

Okay, What Does this Mean for Me?

Clear Navigation of MAPS Services
Faster Request Fulfillment
Simple, Straightforward Online Forms
Easy to Track Requests
Reviewable History of Your Requests

Why Move From Email to a Ticketing System?

  • Email is great, but with the volume of requests sent to the MAPS inbox, we needed a better solution.
  • On average, the MAPS Office receives 1,500 to 2,000 weekly requests.
  • This past September, MAPS received over 3,600 requests in one week.
  • With TeamDynamix, MAPS will serve you better by:
    • Automating processes through workflows, requiring less manual intervention
    • Communicating seamlessly with partnering departments for approvals and service related inquiries
    • New streamlined forms

MAPS Support

Submit a MAPS support request

We welcome inquiries from the Mines community, partners, and guests about Mines Administrative Processing Services (MAPS) or our specific service areas: Accounts, finances, HR, payroll, travel, and more. (* Starred items are required.)
  • Need to submit attachments? Can do! Instructions will be provided after you submit this form.

 

What do various MAPS units do?

Accounting
University-wide financial record-keeping

Accounts Payable
Payments to vendors

Accounts Receivable
Invoices to those who owe Mines money

Finance and HR Systems
Finance and HR stuff

HR Operations
Hiring and employment contracts

OneCard
Administration of official Mines credit cards

Payroll
Salary payments to employees

Student Billing
Billing students

Travel
Organizing faculty and staff travel

MAPS
Mines Administrative Processing Services — the home of the above services