Submit A Work Order
Submit a work request through Famis for all campus Construction, Maintenance, and Environmental Health & Safety needs. A link to Famis can be found in the Trailhead Go Bar. Your request will be routed to the appropriate department based on the request type selected. Below is a guide to help you choose the correct type for the nature of your request. Please review before submitting your work order.
For medical, fire, or personal safety emergencies, dial 911 to reach Mines Public Safety, or Golden Police, Fire, and ambulance services.
For hazardous materials incidents (leaks and spills) call the Environmental Health & Safety (EHS) department at 303-273-3316. This number is monitored by EHS personnel on a 24/7/365 basis.
Emergency maintenance request can be immediately reported to Facilities by calling 303-273-3330, 8:00 am to 5:00 pm, Monday through Friday, and after hour emergencies should be reported to Public Safety at 303-273-3333.
Information and Technology Solutions (ITS) must be contacted via a Mines Help Center service request. This is for all telecommunication, computer, and networking requests.
All Residential Laundry work orders need to be submitted directly to CSC ServiceWorks at www.cscsw.com by following the instructions on any laundry machine. Use the address 1600 Maple St. Contact firstname.lastname@example.org if you have questions.
Smaller request work (i.e., office painting, furniture cleaning, etc.) will no longer go through the full estimate process unless specifically asked for in the request. This is work that is expected to cost less than $300 to complete. Communication through the work order system will be used prior to the start of work if the amount is expected to exceed $300, and an estimate will be created. In both cases, an index must be provided on the work order by the requesting department, and the request/index will serve as authorization to begin work. Completed work will be billed to the index automatically on a monthly basis.
Guide to Request Types:
Access Services (FM): Keys, locks, doors.
ADA Accommodations (FM): Disability-specific facility and operational matters.
Approvals: Equipment Acquisition
Climate Control (FM): Building space temperature adjustments, HVAC equipment programming.
Custodial (FM): All custodial services.
Electrical (FM): Electrical maintenance.
Elevators (FM): Elevator maintenance.
Environmental Health & Safety (EHS): Air quality, ergonomics, life safety, hazard assessment, PPE, training
Events, Moves & Surplus (FM): Event support, setup and takedown, office moves, surplus, recycling.
Fire Protection / Detection (FM): Alarms, sprinkler system, smoke detectors.
Fleet (FM): Campus vehicle and heavy equipment fuel and maintenance.
Food Service Equipment (FM): Building commercial kitchen appliance service
Grounds (FM): All grounds keeping services, snow removal.
HVAC (FM): Mechanical maintenance on climate control equipment.
Office of Design & Construction (ODC): Changes to the physical environment (floors, walls, ceilings, interior and exterior finishes, mechanical, electrical, plumbing). Changes to the use of a room or other space. Planning and design services.
Parking Services (FM): All parking or parking lot related issues.
Plumbing (FM): Plumbing maintenance.
Space: Maps and plans
Structural Trades (FM): Building maintenance to include paint, windows & doors, wall hangings, signage. All student housing requests unless Custodial or Grounds services.
System Admin (Business Services): Facilities Management administrative office use only.
Utilities (FM): Boiler plant, campus electric lines, piping systems, steam, locates.
Vending Machines: Issues
Warehouse (FM): Requests to the Mailroom for campus forms and Mines envelopes.
Access the Mines Work Order System from Trailhead (select Famis from the Trailhead Go Bar)
Direct Link to Famis (Login with Trailhead Credentials)
Request an Estimate (FM/ODC)
Please send questions and comments to the Facilities Management Webmaster.