Information & Technology
Solutions
Welcome to Information & Technology Solutions [formerly Computing, Communications, and Information Technologies (CCIT)] — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for I&TS
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search I&TS
Including FAQfinder
Services
Trending Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the I&TS Technology Support Center for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.
In Person: Visit the Technology Support Center (TSC)
Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
Call us: Phone Support
Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Search our FAQfinder database of frequently-asked computing questions.
Verify Email from CCIT
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.
IT Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other I&TS support options would you like to see? Let us know.
News & Outages
20 July 2019 (6:00 – 9:00 am) :: Network Maintenance
Network Maintenance - Saturday, July 20th. I&TS will be performing network maintenance from 6-9A.M. on Saturday July 20th. Academic buildings and residence halls may experience service interruption during this time. Buildings affected by this maintenance will...
30 June 2019 (3:00 pm – 1 July 2019, 7:00 am) :: Self-Service Banner Outage
Self-Service Banner will be unavailable during scheduled year-end closing, from approximately 3 p.m. Sunday, June 30, through 7 a.m. Monday, July 1. In the event of complications, further information will be posted here. Questions: Contact Enterprise Systems......
20 June 2019 (8:00 – 9:00 am and 12:30 – 1:30 pm) :: Banner Development and Production Outage
We are applying a security patch tomorrow that affects some Banner services. Please see below for the schedule and specific systems affected: Development – 8:00 – 9:00m. All test instances (Drill, Chisel, Rock, Tonka) of Banner 8 Forms (aka INB), Banner 8...
15 June 2019 (6:00 – 9:00 am) :: Network Maintenance
CCIT will be performing network maintenance from 6-9A.M. on Saturday June 15th. Academic buildings and residence halls may experience service interruption during this time. Buildings affected by this maintenance will experience approximately a 30 minute outage...
Much-Requested OrePrint Feature is Almost Here
Coming soon to a printer near you... Tired of running out of cash in your OrePrint account, just when you need it? Sick of walking across campus to manually add funds before you print that overdue term paper? Wish there was an easier way to add dollars to your...
Claim (or upgrade) your Mines Personal Website now
Computing, Communications, and Information Technologies (CCIT) and Mines Communication and Marketing are pleased to announce People (https://people.mines.edu), our new personal-homepage system based on WordPress. Mines faculty, staff, and students have long been...