Information Technology
Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for CCIT
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search CCIT
Including FAQfinder
Services
Trending Service Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the CCIT Technology Support Center for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.
In Person: Visit the Technology Support Center (TSC)
Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
Call us: Phone Support
Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Search our FAQfinder database of frequently-asked computing questions.
Verify Email from CCIT
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.
IT Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other CCIT support options would you like to see? Let us know.
News & Outages
Download the “M” (the Mines mobile app)
Put "The M" in your pocket. Not our famous hillside monument but an app of the same name, available for iOS and Android now. Check out the new Mines mobile app.
Ready? Set? Don’t forget your Mines password!
Mines MultiPass Account Recovery PSA Dear Mines Community, At some point you may forget your Mines MultiPass password. I want to save you a trip or phone call to CCIT. The campus Identity Management system (IDM) which was introduced to campus in March 2015, has a...
Zoom Video Conference Service
Zoom video conferencing works on your PC, laptop, tablet, or phone. Learn more and sign up for an account now.
23 MAR 2018 :: 5:30 PM to 25 MAR 2018 :: 12 PM :: Banner Systems Outage
Banner systems will be unavailable starting at 5:30 p.m. on Friday, March 23 through Sunday, March 25 for the BDM, Finance, Financial Aid, General and HR/Payroll upgrade to Banner 9. Banner (Internet Native and Self-Service through Trailhead), ODS/Cognos, BDM, Travel...
17 Mar 2018 :: 6:00 – 9:00 AM :: Network Maintenance
The network team will be performing maintenance Saturday, March 17th from 6 to 9 A.M. At this time, the only anticipated impact to campus is a 5-10 minute outage in each building for the wireless network. Please contact network@mines.edu if you have any questions or...
8 MAR 2018 :: 5:30-8:30 pm :: Banner/ODS/Trailhead Monthly Maintenance
Trailhead, the ODS/Cognos and Banner systems (INB, Self-Service, BEIS, BDM, ePrint, Travel and Expense, Workflow, UC4) will be unavailable the second Thursday of every month starting at 5:30pm for regular monthly maintenance. Services will be back online as soon as...