Information Technology
Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.
- MyMail email for students
- Work for CCIT
- Should new students buy a computer for their studies at Mines? Here’s some advice that could save you money.
- What software is available in the various Mines computer labs? I hope you’re sitting down for this list.
- Buying a new computer or equipment? Do it yourself and save some money!
- Exchange email for faculty and staff
- Let us help you with your hardware purchases
- Project and portfolio management (PPM) services
- Submit a Tech Fee proposal or view documents
- We can sometimes even fix problems remotely. What is this sorcery?
- Faculty, do you need software added to campus computer labs? Here’s how. (Hint: Plan ahead!)
- Buying a new computer or equipment? Do it yourself and save some money!
Search CCIT
Including FAQfinder
Services
Trending Service Topics
More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.
Visit or call the CCIT Technology Support Center for hands-on help.
Online: Submit a Helpdesk Service Request
Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.
In Person: Visit the Technology Support Center (TSC)
Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.
Call us: Phone Support
Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.
FAQfinder: Frequently-asked tech questions
DIYers: Search our FAQfinder database of frequently-asked computing questions.
Verify Email from CCIT
Recommended Hardware
We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!
Telecom FAQs
Have questions about Telecommunications? Check out their FAQ page.
Guides
New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.
IT Policies
It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).
What other CCIT support options would you like to see? Let us know.
News & Outages
Picky People Wanted (to test the new Mines Help Center)
Do you like poking holes in software, exploring the edge cases, finding the bugs? If so, we are looking for you! Be a part of a focus group trying out the new Service Catalog in the first week of December. Let us know you’re interested and we will send you all the...
Claim (or upgrade) your Mines Personal Website now
Computing, Communications, and Information Technologies (CCIT) and Mines Communication and Marketing are pleased to announce People (https://people.mines.edu), our new personal homepage system based on WordPress. Mines faculty, staff, and students have long been...
Your Mines VPN connection will stop working at 10am Tuesday, Nov 6 …
The following notice was scheduled to be sent to known Mines VPN users Monday, Nov. 8, 2018: IMPORTANT NOTICE. Referencing webpage (minus spaces): https :// www . mines . edu/ccit/vpn-update/ You have been identified as a recent (from September 2018) Mines' VPN user....
30 Nov 2018 (7 pm) – 2 Dec 2019 (noon) :: Banner Systems Outages
On Friday, November 30, 7:00 pm until ~ Sunday, December 2, 12:00 pm, CCIT Enterprise Systems will perform an Oracle 12cR2 upgrade (UC4, Luminis and Banner databases) followed by Banner Fall upgrade. Banner 9 Admin, Banner 8 INB and SSB, BEIS, BDM, TEM and Workflow...
8 Nov 2018 :: 5:30-8:30 pm :: Banner Systems Outages
On Thursday, November 8 from 5:30 - 8:30 pm, CCIT Enterprise Systems will apply Oracle patches in production systems. Banner 9 Admin, Banner 8 INB and SSB, BEIS, BDM, TEM, Workflow, UC4, e~Print, ODS/Cognos and Trailhead will be unavailable during this time. Sorry for...
6 Nov 2018 :: 10 am :: VPN Update (Requires User Action)
Your Mines VPN configuration will stop working Nov 6 ... until you update your personal VPN user profile. You must do so to restore your VPN connection. The Mines Virtual Private Network (VPN) is undergoing a substantial security upgrade starting 10 am Tuesday,...