Information Technology

Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.

Search CCIT
Including FAQfinder

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

 

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.

In Person: Visit the Technology Support Center (TSC)

Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

Call us: Phone Support

Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Search our FAQfinder database of frequently-asked computing questions.

Verify Email from CCIT
In order to reduce email fraud and phishing attacks, official emails sent to the campus by CCIT are published on the Email Verification page (https://mines.edu/ccit/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from CCIT before taking any action. NOTE: CCIT staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.

IT Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other CCIT support options would you like to see? Let us know.

 

News & Outages

Download the “M”

Put "The M" in your pocket. Not our famous hillside monument but an app of the same name, available for iOS and Android now. Check out the new Mines mobile app.

Ready? Set? Don’t forget your Mines password!

Mines MultiPass Account Recovery PSA Dear Mines Community, At some point you may forget your Mines MultiPass password. I want to save you a trip or phone call to CCIT. The campus Identity Management system (IDM) which was introduced to campus in March 2015, has a...

26 Dec 2017 :: Campuswide Network Outage

The campus network will be off-line for major maintenance Tuesday, December 26, 2017. Work will begin at 8am and is expected to take much of the day. The wired and wireless networks networks will experience multiple, possibly lengthy, outages. The phone system will be...

18 Nov 2017 :: 6-9 am :: Network Maintenance

The CCIT network team will be performing significant maintenance on the campus firewalls on the morning of Saturday the 18th. During the maintenance there will be no access to the Internet. Services provided by the campus data centers should continue uninterrupted....