Information Technology

Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.

Search CCIT
Including FAQfinder

Services

More Services: Many ways to get help.
Service Catalog: Details of specific services and policies — what we provide and don’t provide.
Services A-Z: All the services we offer, in one big alphabetized list.
Other Resources: our services in concise brochures.

Visit or call the CCIT Technology Support Center for hands-on help.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.

In Person: Visit the Technology Support Center (TSC)

Walk into the Technology Support Center (CT156, inside the Computer Commons) for issues that can be handled on the spot like laptop configuration, software installation, or trouble with logging in.

Call us: Phone Support

Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

DIYers: Search our FAQfinder database of frequently-asked computing questions.

Verify Email from CCIT
In order to reduce email fraud and phishing attacks, official emails sent to the campus by CCIT are published on the Email Verification page (https://mines.edu/ccit/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from CCIT before taking any action. NOTE: CCIT staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.
Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Telecom FAQs

Have questions about Telecommunications? Check out their FAQ page.

Guides

New to Mines? Here’s your Getting Started Guide. Check out some other handy guides to computing on campus. And don’t forget the CCIT Service Catalog with details on all the major IT services we provide.

IT Policies

It’s not just a good idea. It’s the law (regarding legal and proper use of IT services on campus).

What other CCIT support options would you like to see? Let us know.

News & Outages

11 Oct 2018 :: 5:30-8:30 pm :: Banner-related outages

CCIT Enterprise Systems will apply operating-system patches in the Banner production environment. Banner 9 Admin, Banner 8 INB and SSB, BEIS, BDM, TEM, Workflow, UC4, e~Print, ODS/Cognos and Trailhead will be unavailable during this time.    ...

14 Oct 2018 :: 7-9 am :: OrePrint outage

Sunday, Oct 14, from 7 to 9 am, the CCIT OrePrint Team upgrade OrePrint. During this time, OrePrint services will be unavailable, including Web Print, mobile release, and campus-wide print release stations.  

13 Oct 2018 :: 4-6 am :: OrePrint and ADIT (Windows login) outages

Saturday morning, 4-6 am on Oct 13, CCIT Infrastructure Solutions will upgrade the back-end system behind OrePrint & ADIT user profiles. During this time, OrePrint services will be unavailable, including Web Print, mobile release, and campus-wide print release...

13 Oct 2018 :: 8 am-noon :: Storage Systems Possible Outages

For approximately four hours starting at 8 am Saturday, October 13, CCIT and an outside vendor will install added capacity to the school's ZS3 storage device. We will attempt to make this needed upgrade without disruptions of service, but that may not be possible.  ...

5 Oct 2018 :: 5:30-7:30 pm :: Network Maintenance

CCIT will perform network maintenance between 5:30 and 7:30 pm, Friday October 5th. CCIT network staff will be working on the DNS and DHCP services. No impact to the campus network is expected because these systems are fully redundant. If you experience network...