Telecommunications Frequently Asked Questions

How do I get an outside line?

Dial 9, then dial the local 10-digit number or 1 + area code + number for long distance calling if enabled.

How do I dial an International Number?

Dial 9 + 011 + Country Code + Number.

How do I transfer a call?

From a Polycom VoIP telephone, while on an active call, press the Transfer(Trans) button then the 4 digit extension (precede the extension with an “8” to transfer directly to the users voicemail box). The call will drop from your phone and transfer to entered extension then hang up.

From a campus analog telephone, hook-flash (press and release the hook switch), wait for the dial tone, input the 4-digit extension to which you want to transfer the caller, hook-flash again and hang up.

How do I forward my telephone to another campus extension? This feature must be enabled for use.

From a campus digital telephone, press the Fwd (forward) button on the phone, input the 4-digit extension to which you want to forward your calls and press the Fwd button again. This feature is active for as long as the LED is lit solid.

From a campus analog telephone, press #1, wait for the dial tone, input the number to which you want to forward your calls and hang up. To disable forward, dial #1 and hang up.

How do I make a conference call? This feature must be enabled for use.

From a campus digital telephone, initiate an active call with the first party to your conference and then press the Conf (conference) button. You will hear a dial tone, which indicates that you may now connect to the next party. Once they answer, press the Conf button again to connect that party to the conference. If more than a three party conference is needed click here.

How do I log in to voice mail?

For SIPfoundry users, connect to SIPfoundry, x2100 or 303-384-2100, or press the message key from your phone. Enter your PIN(password) then #. If calling from a phone other than yours enter your extension followed by # then your PIN(password) followed by #.

See the SIPfoundry Voicemail User Guide for a more in depth listing of commands and options

Voicemail web portal: https://minesvoicemail.mines.edu

 

What is Express Messaging and how is it useful?

Express Messaging is a fast method of leaving a message in another SIPfoundry mailbox without calling the other person or logging in to your own mailbox to compose and send the message:

Dial ‘8’ then the extension, Wait for the tone, or press ‘#’, then leave a message. When finished, hang up.