Computing, Communications, and Information Technologies (CCIT) will end our subscription to Symantec Endpoint Protection (SEP) security software effective May 31, 2018. SEP was installed on Mines computers and made available for students, faculty, and staff for use on their personally owned computers as well. We are required to remove SEP client software from all Mines computers. The removal process will begin on Friday, May 18, and continue until complete.
How does this affect you?
For Mines Windows computers that are joined to the ADIT domain, the SEP removal process will occur with little to no impact on your ADIT login routine. When the process runs, you will see a notification that the SEP uninstall is proceeding. There should be no other notifications displayed and no restart of your computer is required. Once SEP is uninstalled, antivirus and malware protection will be provided automatically by Windows Defender or Microsoft Security Essentials, depending on the version of Windows installed.
There are situations where the automatic SEP removal will not work. One concerns Windows computers which have SEP installed, but which are not joined to the ADIT domain. Another involves SEP installed on an Apple Mac. If either of those situations is applicable, CCIT will need to uninstall SEP manually. An alternative antivirus product will be installed on the PC or Mac at that time. The timeline for the manual removal of Symantec Endpoint is to be announced. We will notify those users to coordinate the removal of SEP from their PCs or Macs.
If error messages are displayed indicating the SEP uninstall failed or your computer is behaving abnormally, please contact us via the CCIT Technology Support Center Helpdesk at https://helpdesk.mines.edu for assistance. For help over the phone, call the TSC at 303.384.2345. Or bring your laptop to the Technology Support Center in the CTLM Computer Commons (CT156) during normal business hours.
Please let us know if you have any questions about the upcoming SEP removal process or you have special circumstances that we need to be aware of concerning your particular computer configuration.
Thanks for patience and understanding as we complete this process.
Computing, Communication, and Information Technologies (CCIT)