Learning & Development

Learning Objectives Identify barriers and implement strategies for overcoming barriers to accountability and enhancing performance.​ Understand Mines Values and integrate them to your daily work. ​ Apply practical strategies to your work to be accountable. Click the following link to enroll: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fmines%2Flearning%2Fcourse%2Fc73102cb15331000d51a4602c2910000%3Ftype%3D9882927d138b100019b6a2df1a46018b&data=05%7C02%7Cjill.ostendorf%40mines.edu%7C049b2233bc2942e0902d08dd665df258%7C997209e009b346239a4d76afa44a675c%7C0%7C0%7C638779275867399708%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FWRt8yDya3cgrJTOPrwWRUMLHckcKzuiLo1bdS8A3Kg%3D&reserved=0

Learning Objectives Create a culture of accountability through clear communication, setting expectations, modeling Mines values and resource management to support team members.​ Identify barriers and implement strategies for overcoming barriers to accountability and enhancing team performance.   Click the following link to enroll: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fmines%2Flearning%2Fcourse%2F50796c22551210010fe4b845af360000%3Ftype%3D9882927d138b100019b6a2df1a46018b&data=05%7C02%7Cjill.ostendorf%40mines.edu%7C049b2233bc2942e0902d08dd665df258%7C997209e009b346239a4d76afa44a675c%7C0%7C0%7C638779275867416220%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0vYMGtOEq4l6FGO5LgEPVc9cBJO3wbkK7WcJMDl6xhE%3D&reserved=0

Learning Objectives •Communicate clearly and concisely to the right people at the right time •Learn to use appropriate communication channels to match the audience and content •Ensure communication is understood and interpreted as intended Prework: Please review lesson 1 for the prework to use in the class.   Click the following link to enroll: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fmines%2Flearning%2Foffering%2Fa8c48a1747541001174db1d310d70002%3Ftype%3D7c48590b5257100009485b7a25ae0068&data=05%7C02%7Cjill.ostendorf%40mines.edu%7C049b2233bc2942e0902d08dd665df258%7C997209e009b346239a4d76afa44a675c%7C0%7C0%7C638779275867359649%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Dhj8ZFbwPuMFbZgku9m271Q1QeLvk%2B9pbIm7iL8nD44%3D&reserved=0

Learning Objectives Identify barriers and implement strategies for overcoming barriers to accountability and enhancing performance.​ Understand Mines Values and integrate them to your daily work. ​ Apply practical strategies to your work to be accountable. Click the following link to enroll: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fmines%2Flearning%2Fcourse%2Fc73102cb15331000d51a4602c2910000%3Ftype%3D9882927d138b100019b6a2df1a46018b&data=05%7C02%7Cjill.ostendorf%40mines.edu%7C049b2233bc2942e0902d08dd665df258%7C997209e009b346239a4d76afa44a675c%7C0%7C0%7C638779275867399708%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FWRt8yDya3cgrJTOPrwWRUMLHckcKzuiLo1bdS8A3Kg%3D&reserved=0

Learning Objectives •Conduct effective one-on-one meetings and create clear, purposeful agendas •Understand the different employee types at Mines •Create an inclusive and psychologically safe environment by practicing empathy and active listening. Prework Please review lesson 1 for the prework to use in the class.   Click the following link to enroll: https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.myworkday.com%2Fmines%2Flearning%2Fcourse%2F2ff69b1918441001667a15a097640000%3Ftype%3D9882927d138b100019b6a2df1a46018b&data=05%7C02%7Cjill.ostendorf%40mines.edu%7C049b2233bc2942e0902d08dd665df258%7C997209e009b346239a4d76afa44a675c%7C0%7C0%7C638779275867429197%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=6taAPWDCq%2F0lq6E3hgzpIJz2ozATs%2BRyqcuMrCuIGfk%3D&reserved=0  

Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines.​ Identify specific behaviors and strategies that contribute to a culture of innovation.​ Analyze workplace challenges to identify root causes and effective solutions. Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001bcedda2a698b0000?type=9882927d138b100019b6a2df1a46018b

Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams.​ Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, relevant data, and effective planning techniques.​ Identity personal practices and online tools to promote innovation and problem-solving.   Click the link below to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1000be7fa7ad0ad30001?type=9882927d138b100019b6a2df1a46018b

The class will be cancelled if we don't have 12 attendees at minimum. Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click the following link to enroll: https://www.myworkday.com/mines/learning/offering/4b64df922bbc1000cfdbc87d03970000?type=7c48590b5257100009485b7a25ae0068

Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach.​ Develop strategies to better anticipate and address customer needs.​ Identify opportunities to streamline or adjust departmental processes to better align with customer needs.   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001fecf9c7b7d300000?type=9882927d138b100019b6a2df1a46018b