Resident Resources

All residential communities have a front desk with staff available to assist you during scheduled hours. Desks are also where you can receive mail and packages, check-out items, and answer questions. While each community’s available resources are unique, most communities offer study spaces, social lounges, laundry, community kitchens, and meeting spaces. To learn more about the features of your community stop by the front desk or ask your Resident Advisor.

Common Items For Check-Out:

• Vacuums, cleaning products/supplies, toilet paper, board games, athletic equipment, toolsets, iron/ironing board, trash bags, cookware, spare keys, etc.

Desk hours are subject to change and are typically adjusted during Review/Finals Week and holiday breaks (e.g. Spring Break). Please see your desk for finalized hours. In general, desk hours are as follows:

Residence Life Office:
1795 Elm Street – West side of Elm Hall
Monday-Friday: 8:00AM – 4:00PM

Residence Hall Desk Hours:
Monday-Friday: 12:00 PM – 8:00 PM
Saturday-Sunday: 11:00 AM – 4:00 PM

Apartment Desk Hours:
Monday-Friday: 8:00 AM – 6:00 PM
Saturday-Sunday: 10:00 AM – 2:00 PM

Before leaving your room, always check to make sure you have your Blaster Card and (if applicable) keys. In the event you are locked out of your apartment or room, please follow these procedures:

• During Desk Staffed Hours – Stop by the front desk for assistance
• After Hours and Weekends – Contact the RA On-Call or Mines PD

For the safety and care of our community, the Department of Residence Life will need to re-core the entire door and issue new keys if students lose their keys. Students will be responsible for paying the cost of re-coring and replacing lost or damaged keys.

An emergency is a serious, unplanned, and potentially dangerous situation that requires immediate action. While the nature of an emergency makes it impossible to prepare for every possible scenario, spending time in advance, and developing some basic plans can be a powerful tool to help you navigate one if it arises. After settling into your room or apartment on campus, please take some time to consider the following scenarios and how you would navigate the situation. If you are unsure or need help, please consult with your Resident Advisor.

• If you had to evacuate the building quickly:
  • What is the fastest route that does not include the use of elevators?
  • What are some alternative paths you could take if your first choice was not available to you?
• If you got injured or sick and needed to see a doctor:
  • Locate the Campus Wellness Center and some nearby off-campus medical providers (i.e., Emergency Rooms, Urgent Cares, etc.).
  • Verifying you keep your insurance information in an accessible location.
  • Make sure your emergency contacts are updated on Trailhead.

Concerns About Your Living Environment

If you are concerned about your living environment (including, but not limited to, roommate conflicts), please contact your Resident Advisor and/or Residence Life Coordinator. You can find the Residence Life Coordinator staff on our Meet the Team webpage. The student staff and professional staff overseeing your community are well-equipped and trained to address your concerns and offer conflict mediation support, if needed.

Q: How will Residence Life staff help address my concerns?

A: Your Resident Advisor and Residence Life Coordinator will listen to your concerns and assess how those concerns may relate to interpersonal conflict, health, safety, and policy enforcement. When the nature of the concern(s) is related to interpersonal conflict and/or cohabitation, Residence Life staff will first work with students to resolve the conflict. This may include:

• A one-on-one meeting with your Resident Advisor and/or Residence Life Coordinator to discuss your concerns and plan to address the conflict with your roommate(s)
• A conflict mediation meeting with your roommate(s) that can include Residence Life staff members as third-party mediators
• Reviewing the existing living agreement (or creating a new one) that addresses your concerns and finds compromise among all parties
• Establishing a timeline by which you and Residence Life staff can assess the effectiveness of the conflict resolution

If the roommate conflict cannot or will not be resolved, your Residence Life Coordinator can make the final approval for you to change rooms. Approved room changes will be communicated to the Occupancy Team in the Office of Residence Life.

A member of the Occupancy Team will schedule a meeting with the approved student to discuss room change options, roommate options (as applicable), a timeline to switch units, and any billing changes. Please note that additional cleaning and transfer fees may apply for voluntary room changes.

Q: When can room change requests be made?

A: Room change requests can be made after Census Day each fall and spring semester. Residence Life does not approve room change requests prior to Census Day. However, students should contact their Residence Life Coordinator and/or Resident Advisor as soon as they have concerns about their living situation so that the mediation process, if needed, can begin. If you are approved for a room change, you will meet with the Occupancy Team after Census Day.

Census Day is the specific date when Mines takes a snapshot of student enrollment to determine official enrollment figures. At the beginning of each semester and through Census Day, Residence Life is working with many other offices on campus to confirm these numbers. After Census Day, our office will have an accurate report of what vacancies are available and can provide a more complete list of available vacancies that students seeking room changes can select from.

Q: How long does the room change process take?

A: The timeline for mediating a roommate conflict can vary, and your Resident Advisor and/or Residence Life Coordinator will help you determine a timeline that is inclusive of mediating the conflict, working toward a resolution, and assessing when the resolution is sustainable and ongoing. Please be patient! Allow time for you and your roommates to adjust to new expectations and behaviors.

If the conflict cannot or will not be resolved, the Residence Life Coordinator has the authority to approve students to change rooms. The Residence Life Coordinator will notify the Occupancy Team of the approval, and the Occupancy Team will schedule to meet with the student with a couple business days of notification. During this meeting, the student and a member of the Occupancy Team will discuss room change options, roommate options (as applicable), a timeline to switch units, and any billing changes. These meeting typically take no more than 30 minutes. Once the room change is coordinated, students typically have an average of 4 days to switch units, and the Occupancy Team member will work with the student’s schedule when coordinating the room change timeline.

Q: How does the mail system work on campus?

A: For the Residence Halls, all mail and packages are first delivered to the Central Receiving warehouse on campus. From there, the staff at Central Receiving sorts and delivers the packages to each of the residence halls. Deliveries are made once per business day (Monday through Friday). Please refrain from going to the Central Receiving warehouse, as each package will later be delivered to the halls. Students will be notified by our Desk Staff via email when your package has arrived in the halls and is ready for pick up.

In 1750 Jackson , mail and packages are mailed directly to the building. Each apartment unit will have one mailbox, and there will only be one mail key per unit. USPS will provide a card in student mailboxes for students to list all occupants of their specific unit. 1750 Jackson also utilizes a Parcel Pending locker system for residents to pick up packages after the front desk has closed.

In the Village at Mines Park, mail and package delivery is dependent on the community you reside in (i.e. Garnet, Galena, and Graphite):

Q: Where should I send food/flowers/perishable deliveries?

A: All perishable deliveries (i.e. food, flowers, groceries) should be addressed directly to your community’s physical address. Same-day deliveries from grocery chains (e.g. Wal-Mart, Costco, etc.) should also be delivered to your community’s physical address.

You do not want your InstaCart groceries getting delivered to our Central Receiving warehouse on campus, especially on the weekends and after 5:00pm during the week when they’re closed.

Make sure that these deliveries have YOUR phone number attached, so the delivery person can contact you when they arrive. Our desk staff will do their best to accept these deliveries and contact you. However, please remember that our desks are not open 24/7 for 2am pizza deliveries, and know that we have found bags of groceries left outside the buildings because the delivery person couldn’t get in contact with the recipient (#spoiledmilk).

Q: How will I be notified that I received my mail/package?

A: If your package/mail is delivered to Central Receiving, you may get a delivery notification from the company (e.g. Amazon) that your package came from. However, this just means that your package was delivered to the Central Receiving warehouse. You will receive an email to your Mines email from the Department of Residence Life that says your package is officially in your community. That’s when your package has actually arrived and can be picked up at your desk.

Please note that Central Receiving makes one delivery of mail to the Residence Halls each weekday. If your package is delivered to Central Receiving late during the weekdays or anytime on the weekends, you may not receive your package until the next business day.

A: Once you have received an email from the Department of Residence Life that your package has arrived, come to the front desk and ask the Desk Assistant (DA) or Resident Advisor (RA) for your package. You will need to bring your Blastercard as a valid form of ID.

Q: How do I send outgoing mail/packages?

A: All outgoing USPS mail can be dropped off at the blue mailbox located in front of the Arthur Lakes Library. During election seasons, there is also a ballot drop box located here if you are voting in the state of Colorado.

There is a USPS post office in downtown Golden and a UPS store next to Safeway where you can send packages. Stamps can be purchased at any USPS post office or at most grocery stores.

Please use the following mailing address for all mail and package deliveries, except for perishable deliveries (flowers, groceries, GrubHub, etc.).

ALL RESIDENCE HALLS
Resident Name
Colorado School of Mines
Building, Room # __
1301 19th St.
Golden, CO. 80401

1750 JACKSON
Resident Name
1750 Jackson St.
Unit # __
Golden, CO. 80401

THE VILLAGE AT MINES PARK – GARNET & GRAPHITE (2 OPTIONS)

(delivered to your door/mailbox)
Resident Name
Building Address, Unit #
Golden, CO 80401 

(delivered to secure lockers)
Resident Name
1812 Miners Spur
Building #, Unit #__
Golden, CO 80401

THE VILLAGE AT MINES PARK – GALENA
Resident Name
1812 Miners Spur
Building #, Unit #__
Golden, CO 80401

OFFICE OF RESIDENCE LIFE
Office of Residence Life
ATTN: __
1795 Elm St.
Golden, CO. 80401

Physical addresses should be used for navigating to the buildings and for coordinating the delivery of perishable items (e.g. flowers, groceries, GrubHub, pizza, etc.).

Q: What’s the difference between a maintenance emergency vs. a request?

Maintenance Emergencies: If the maintenance issue or concern is urgent (i.e. could cause harm to someone, is a safety concern, and/or could result in costly damage to the building), please call the RA-on-duty immediately. Some examples include (but are not limited to) a smoke detector is not working, a bathroom/laundry room is flooding, or broken glass is in the hallway.

Maintenance Request: If the maintenance issue or concern is non-urgent (i.e. not an immediate concern for the health/safety of residents or the building), please complete a maintenance request. Some examples include (but are not limited to) a bedroom/suite light went out or you’d like to un-bunk your beds.

Always call the RA-on-duty if you’re not sure!

Q: How do I submit a maintenance request?

Submitting a work order is easy, but you will want to talk with your RA first! They will help you through the process.

Go to my.mines.edu and search for “Famis.” From there click “Create a Request.” Make sure to indicate where the concern in located (building, room, etc.) and provide an explanation about what the issue is. Most issues can be filed under ‘Structural Trades,’ but if you’re not sure, ask your RA. You can also attach pictures of the issue after you submit your request.

Students can follow these instructions for lofting (i.e. raising) their beds. Feel free to ask your Resident Advisor for tips and assistance! You can check out rubber mallets from your community’s front desk to assist with the process!

What You’ll Need:

How To:

Both wired and wireless network connections are available in residential communities as part of the room rate. Students register online to receive a Mines IP address for their computers and ethernet cables may be checked out from the front desks of each community. Additionally, a wireless network is available in residence hall rooms and lounges, as well as across campus. Students are encouraged to protect all electrical appliances and computer equipment through a quality power surge protection system.

Personal routers or wireless printers are not allowed as they reduce the overall quality of the wireless network. If you think your neighbor has a personal router, please let us know! Information & Technology Solutions (ITS) (formally CCIT) can be reached at 303-273-3431or at helpdesk@mines.edu

Landline phones are not provided in resident rooms. Courtesy phones are available in hallways and lounges in residence halls for local, toll-free, and 911 calls.

Residence Life approves printed flyers to be posted in our residential communities. Flyers must be approved by Campus Living Office (CLO) prior to posting. Flyers that are approved by SAIL are not automatically approved to be posted in our residential communities and must be approved by the Campus Living Office (CLO).

To have your flyer approved, you may either:

• Email the flyer to housing@mines.edu to receive the digital approval stamp, OR
• Bring one (1) copy of your flyer to the Campus Living Office (located in Elm Hall) to receive a physical approval stamp
  • Save your ink! Please bring only one copy of your flyer to ensure that it is approved before you make copies.

After your flyer has been approved, please make copies of your approved flyer (with the Residence Life stamp) and drop them off to the Campus Living Office. We recommend bringing 87 total flyers if you would like them posted in all of our residential communities, including all of the Residence Halls, 1750 Jackson Street, and Mines Park Apartments. If you would like your flyers posted only in specific communities, contact housing@mines.edu for the specific number of copies you should bring.

Once the Campus Living Office has received your flyers, we will distribute them to our student staff to be posted in the buildings. Please plan ahead and allow 7 business days for the flyers to be picked up and posted. Flyers are delivered weekly to our communities.

Please note that:

• Residence Life staff will hang posters on your behalf; we do not allow students access to buildings they do not live in to post flyers
• Any promotion or marketing materials posted without approval from Residence Life will be removed
• Flyers and other promotion materials cannot be any larger than 8.5” x 11” (exceptions may be made for professional promotions)
• Flyers may stay up for a maximum of 30 days and/or will be removed promptly after the event has ended
• Flyers used for solicitation (e.g. ‘for sale/rent’) or to promote outside vendors will not be approved

Residence Life utilizes digital signage throughout our residential communities to post department updates and advertise campus programs and events! These signs are also a great place for students, staff, faculty, campus partners, clubs, and organizations to advertise their own events and information! If you would like to submit an advertisement or graphic to be posted to Residence Life’s digital signage, please contact Residence Life via email (housing@mines.edu) with the following information and content:

1. Please share with us who you are and which department/club/organization you are representing.
2. Note the start and end dates that you would like your content posted.
3. Identify which communities (or all) that you would like your content to be posted in.
4. Provide a flyer/graphic to be posted. The graphic must be horizontal/landscape oriented, and the file must be JPEG or PNG.